Report a Problem
Internet not working? Check your router lights, see live outages in your area, and report a problem with your exact location.
Step 1
Where is the connection?
Your saved home
Step 2
What’s happening?
Step 3
Look at the lights on your fiber router
Tap the one that looks like yours.
Step 3
Step 4
Send it to our team
Complaint received
Follow it live
Get outage alerts
A notification on this phone when there is an outage or planned work in your area — and when it is fixed.
Great — you’re back online!
Glad that worked. Save this app so help is one tap away next time.
Get outage alerts
A notification on this phone when there is an outage or planned work in your area — and when it is fixed.